Afi Terms of Service
Last Updated: April 8, 2026
These Terms of Service ("Terms") are a legally binding agreement between Nori Lab Inc. d/b/a Afi ("Afi," "we," "us," or "our") and the person or entity that registers for, accesses, or uses our websites, applications, integrations, and related services (collectively, the "Services"). If you are using the Services on behalf of a company or other entity, you represent and warrant that you have authority to bind that entity and its authorized users to these Terms.
By creating an account, joining a waitlist, connecting an account, clicking to accept, or otherwise accessing or using the Services, you agree to these Terms.
1. The Services
Afi provides software and related services designed to help people and teams stay on top of work by analyzing connected information sources, surfacing tasks, deadlines, follow-ups, waiting items, blockers, and related context, and generating summaries, suggestions, reminders, classifications, and draft actions.
The Services may include integrations with third-party services such as email, messaging, calendar, files, productivity tools, payment processors, and other connected systems, as well as AI-enabled or automated features.
2. Eligibility and Authority
You represent and warrant that:
- you are at least 18 years old;
- you have the legal power and authority to enter into these Terms;
- if you are using the Services on behalf of an entity, you have authority to bind that entity and its authorized users; and
- you will only connect accounts, upload data, or provide information that you own or are authorized to use and share with Afi.
3. Accounts, Users, and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You are also responsible for all users you authorize to access the Services through your account and for their compliance with these Terms.
You must promptly notify us if you know or reasonably suspect any unauthorized access to or use of your account.
4. License and Permitted Use
Subject to your compliance with these Terms, Afi grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business or personal productivity purposes.
You may not use the Services for the benefit of third parties except as expressly permitted by us in writing.
5. Intellectual Property and Reservation of Rights
As between you and Afi, Afi and its licensors own and retain all right, title, and interest in and to the Services, including all software, models, workflows, interfaces, documentation, designs, text, graphics, logos, trademarks, service marks, trade names, technology, know-how, and all related intellectual property and proprietary rights, as well as all updates, modifications, enhancements, derivative works, and improvements to the foregoing.
Except for the limited rights expressly granted in these Terms, no rights are granted to you, whether by license, implication, estoppel, waiver, or otherwise. All rights not expressly granted are reserved by Afi and its licensors.
You may not use Afi's names, logos, trademarks, service marks, branding, domain names, or other source identifiers except as expressly permitted by these Terms or with Afi's prior written consent.
You may not copy, frame, mirror, scrape, reproduce, republish, distribute, display, sell, lease, sublicense, commercially exploit, or create derivative works from the Services or any part of the Services except as expressly permitted by these Terms.
Notwithstanding anything to the contrary, Afi may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of its intellectual property or other proprietary rights.
6. Customer Data
Our collection and use of personal information in connection with the Services is described in our Privacy Policy.
6.1 Customer Data Defined
"Customer Data" means all data, content, messages, files, attachments, prompts, notes, instructions, preferences, account information, calendar entries, contact details, communications, and other materials submitted to, stored in, transmitted through, or made accessible to the Services by you or on your behalf, including through connected third-party services.
6.2 Your Ownership
As between you and Afi, you retain ownership of your Customer Data, subject to the rights you grant in these Terms.
6.3 License to Afi
You grant Afi a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, display, reformat, analyze, and otherwise use Customer Data solely as reasonably necessary to:
- provide, operate, maintain, and support the Services;
- connect and synchronize authorized integrations;
- generate summaries, reminders, task suggestions, follow-up suggestions, draft actions, and other features requested or enabled by you;
- secure the Services and prevent fraud or abuse;
- troubleshoot issues and respond to support requests;
- comply with law; and
- create aggregated or de-identified analytics that do not identify you or any individual.
6.4 Your Responsibility for Customer Data
You are solely responsible for:
- the accuracy, legality, quality, and reliability of Customer Data;
- obtaining all rights, permissions, notices, and consents needed for Customer Data to be used with the Services;
- your instructions to the Services, including automations, reminders, rules, permissions, or other enabled features; and
- maintaining independent backups or copies of any important information.
7. AI Features, Outputs, and Important Limits
The Services may use artificial intelligence, machine learning, probabilistic systems, heuristics, and rules-based processing to generate or suggest outputs, including extracted tasks, deadlines, classifications, summaries, reminders, follow-up suggestions, and draft communications ("Outputs").
You acknowledge and agree that:
- Outputs may be incomplete, inaccurate, delayed, misleading, or omitted;
- the Services may fail to detect, extract, surface, remind you of, or correctly interpret a task, deadline, follow-up, attachment, instruction, dependency, risk, or other important information from email, messages, calendars, files, notes, or other sources;
- the Services are a productivity aid, not a system of record and not a substitute for reviewing your original emails, messages, calendars, files, and source materials as needed;
- you are solely responsible for deciding whether to rely on any Output;
- Afi does not guarantee that the Services will identify every task, reminder, deadline, dependency, or risk; and
- you remain solely responsible for your business decisions, communications, deadlines, compliance obligations, customer relationships, and operational follow-through.
For clarity, Afi is not liable merely because the Services did not extract, surface, summarize, flag, or remind you of a task, deadline, follow-up, message, attachment, or risk that existed in a connected or source system.
8. No Professional Advice
The Services do not provide legal, tax, accounting, financial, employment, compliance, medical, or other regulated professional advice. Any Outputs or content generated by the Services are provided for general informational and productivity purposes only.
You are solely responsible for obtaining professional advice where appropriate.
9. Third-Party Services and Connected Accounts
The Services may interoperate with third-party products, platforms, APIs, and services ("Third-Party Services"). Your use of any Third-Party Service is governed by that third party's own terms and policies.
You acknowledge and agree that:
- Afi is not responsible for Third-Party Services, including their availability, functionality, accuracy, policy changes, permissions, security practices, or failures;
- Afi may rely on credentials, tokens, permissions, and data made available by Third-Party Services to provide the Services;
- your use of the Services with Third-Party Services is at your own risk; and
- we may suspend, limit, or disable any integration or related feature at any time if required by a third party, legal obligation, security issue, abuse concern, or technical limitation.
Where the Services access data through Google Workspace APIs, Afi's use of that data is subject to the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy for details.
10. Fees, Billing, Taxes, and Payment
If you purchase a paid subscription or other paid Services, you agree to pay all applicable fees and taxes as described at the time of purchase.
Unless expressly stated otherwise:
- fees are stated in U.S. dollars;
- payment obligations are non-cancelable; and
- fees are non-refundable except as required by law or as expressly stated by Afi.
You are responsible for providing current, complete, and accurate billing information. We may suspend or downgrade access if payment is overdue or billing information is invalid.
Fees do not include taxes, levies, duties, or similar governmental assessments, all of which are your responsibility except taxes based on our net income.
We may change pricing, packaging, or features at any time, subject to applicable law. For paid subscriptions, any pricing change will apply on a prospective basis at the start of the next billing cycle or renewal term unless otherwise stated.
11. Beta, Trial, and Pre-Release Features
We may designate certain features or parts of the Services as alpha, beta, preview, pilot, experimental, early access, trial, free, or similar (collectively, "Pre-Release Features").
Pre-Release Features are provided on an "AS IS," "WITH ALL FAULTS," and "AS AVAILABLE" basis, may be incomplete or inoperable, and may contain bugs, interruptions, or errors. We may modify, suspend, or discontinue any Pre-Release Feature at any time, with or without notice.
To the fullest extent permitted by law, our total aggregate liability arising from or relating to any free, trial, beta, preview, or other Pre-Release Feature will not exceed US $50.
12. Acceptable Use and Restrictions
You will not, and will not permit others to:
- reverse engineer, decompile, disassemble, or attempt to derive source code, non-public models, prompts, or other non-public components of the Services, except where prohibited by law;
- copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Services except as expressly permitted;
- use the Services in violation of law, regulation, or third-party rights;
- use the Services to develop or improve a competing product or service;
- upload or transmit malicious code, unlawful content, or prohibited content;
- use the Services to store or process highly sensitive data that Afi does not expressly support, such as protected health information subject to HIPAA, payment card data, Social Security numbers, passport numbers, driver's license numbers, export-controlled data, or similar highly sensitive regulated data, unless Afi expressly agrees in writing;
- access or use the Services in violation of applicable export control, trade sanctions, or similar laws; or
- use the Services in a manner that could disable, overburden, impair, probe, scan, or test the vulnerability of the Services or supporting systems without authorization.
If we reasonably determine that your use of the Services poses a security risk, may cause harm to the Services or other users, or may expose us or others to legal liability, we may suspend access to the affected account, user, or feature, with or without prior notice as the circumstances reasonably require.
13. Feedback
If you provide ideas, suggestions, comments, enhancement requests, or bug reports regarding the Services ("Feedback"), you grant Afi a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable right and license to use, reproduce, modify, adapt, publish, distribute, and otherwise exploit the Feedback for any lawful purpose without notice, attribution, or compensation to you.
14. Confidentiality
Each party may disclose to the other non-public business, technical, product, security, or commercial information that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information"). Customer Data is your Confidential Information. The Services, non-public features, roadmap information, screenshots, documentation, performance information, and related evaluation materials are Afi's Confidential Information.
The receiving party will protect the disclosing party's Confidential Information using at least reasonable care, use it only as needed to exercise rights and fulfill obligations under these Terms, and disclose it only to personnel, contractors, and advisors with a need to know who are bound by confidentiality obligations at least as protective as those in these Terms.
Confidential Information does not include information that the receiving party can demonstrate: (a) is or becomes public through no breach of these Terms; (b) was already lawfully known without restriction; (c) was lawfully received from a third party without breach of duty; or (d) was independently developed without use of the Confidential Information.
A party may disclose Confidential Information if required by law, subpoena, or court order, provided it gives prior notice where legally permitted and reasonably cooperates, at the disclosing party's expense, with efforts to seek confidential treatment.
15. Term, Suspension, and Termination
We may suspend or terminate your access to the Services, in whole or in part, at any time, with or without notice, if:
- you breach these Terms;
- we reasonably suspect fraud, abuse, unlawful activity, export or sanctions violations, or misuse of the Services;
- required by law or a third-party provider;
- necessary for security or operational reasons; or
- we discontinue the Services or relevant functionality.
You may stop using the Services at any time. If you terminate a paid subscription, termination will take effect at the end of the then-current paid term unless otherwise stated in your plan terms.
Upon termination, your right to use the Services ends immediately. We may delete, anonymize, or de-identify Customer Data in accordance with our retention practices and Privacy Policy. Sections that by their nature should survive termination will survive, including Sections 5 through 19 and 21 through 25.
16. Warranty Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, ALL OUTPUTS, ALL PRE-RELEASE FEATURES, AND ALL RELATED CONTENT, MATERIALS, AND INTEGRATIONS ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
AFI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, RELIABILITY, AND THAT THE SERVICES OR ANY OUTPUTS WILL BE ERROR-FREE, UNINTERRUPTED, TIMELY, SECURE, OR FREE FROM HARMFUL COMPONENTS.
WITHOUT LIMITING THE FOREGOING, AFI DOES NOT WARRANT THAT:
- THE SERVICES WILL IDENTIFY ALL TASKS, DEADLINES, FOLLOW-UPS, INSTRUCTIONS, RISKS, OR DEPENDENCIES;
- OUTPUTS WILL BE CORRECT, COMPLETE, TIMELY, OR FIT FOR YOUR PURPOSE;
- ANY EMAIL, MESSAGE, CALENDAR EVENT, FILE, OR THREAD WILL BE INGESTED, PARSED, CLASSIFIED, OR SUMMARIZED CORRECTLY; OR
- THE SERVICES WILL PREVENT MISSED TASKS, MISSED DEADLINES, MISSED FOLLOW-UPS, COMPLIANCE FAILURES, OR BUSINESS LOSS.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL AFI OR ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTRACTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OPPORTUNITY, ANTICIPATED SAVINGS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES, OUTPUTS, THIRD-PARTY SERVICES, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AFI WILL NOT BE LIABLE FOR ANY CLAIMS ARISING FROM OR RELATING TO:
- A FAILURE TO EXTRACT, DETECT, FLAG, SUMMARIZE, OR REMIND YOU OF A TASK, DEADLINE, FOLLOW-UP, MESSAGE, ATTACHMENT, RISK, OR OTHER ITEM;
- DELAYS, FAILURES, OR ERRORS CAUSED BY THIRD-PARTY SERVICES;
- YOUR DECISIONS, ACTIONS, OR OMISSIONS BASED ON ANY OUTPUT;
- UNAUTHORIZED ACCESS CAUSED BY YOUR FAILURE TO SAFEGUARD ACCOUNT CREDENTIALS OR CONNECTED ACCOUNTS; OR
- LOSS OR CORRUPTION OF DATA, EXCEPT TO THE EXTENT CAUSED BY AFI'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH LIMITATION IS PROHIBITED BY LAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AFI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
- US $100; OR
- THE FEES PAID BY YOU TO AFI FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
18. Indemnification
You will defend, indemnify, and hold harmless Afi and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any third-party claims, actions, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:
- your Customer Data;
- your use of the Services;
- your violation of these Terms;
- your violation of law or third-party rights; or
- your connected accounts, permissions, instructions, automations, or actions taken through the Services.
19. Export Controls and Sanctions
You may not use, access, export, re-export, transfer, or make available the Services in violation of applicable export control, trade sanctions, or similar laws. You represent and warrant that you are not located in, organized under the laws of, ordinarily resident in, or otherwise subject to sanctions or trade restrictions that would prohibit your use of the Services, and that you are not listed on any applicable government list of prohibited or restricted parties.
20. Changes to the Services or Terms
We may modify the Services or these Terms from time to time. We may also make changes to the Services, including features, functionality, integrations, and technical components, at any time. If we make material changes to these Terms, we will provide at least thirty (30) days' advance notice by posting updated Terms, by email, in-product notice, or by other reasonable means. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the updated Terms.
21. Force Majeure
Afi will not be liable for any failure or delay in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including internet or utility failures, failures of third-party hosting or infrastructure providers, telecommunications failures, denial-of-service attacks, labor disputes, shortages, riots, fires, natural disasters, acts of God, war, terrorism, epidemic, pandemic, governmental action, or similar events. This section does not excuse your obligation to pay fees already due.
22. Governing Law and Venue
These Terms are governed by the laws of the State of Delaware, excluding its conflict of law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. The exclusive jurisdiction and venue for disputes arising out of or relating to these Terms or the Services will be the state or federal courts located in New Castle County, Delaware, unless a different dispute resolution mechanism is specified in a separate written agreement.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.
23. Relationship of the Parties; No Third-Party Beneficiaries
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. There are no third-party beneficiaries to these Terms.
24. Assignment, Severability, and Waiver
You may not assign these Terms without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of our assets.
If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be interpreted to best accomplish its intended effect to the fullest extent permitted by law.
No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right.
25. Entire Agreement
These Terms are the entire agreement between you and Afi regarding the Services and supersede prior agreements on that subject.